Privacy Policy

Last updated: 11 October 2026

Who is responsible for your information

Roamnera, based in the United Kingdom, is responsible for personal information handled through the Roamnera website, account, support channels, and travel eSIM service. For privacy questions or requests, email support@roamnera.com.

Information we collect

Depending on how you use Roamnera, we may collect contact and account information; order and service information; payment and transaction information needed to process an order; support communications; technical and usage information such as IP address, device/browser details, access times, security logs, and cookie data; and information supplied by a provider to fulfil, secure, or investigate an order.

Payment-card details should be handled by the selected payment processor, not stored by Roamnera, unless clearly stated otherwise.

How we use information

We use information to operate the website and accounts; process payments and orders; deliver and support eSIM services; prevent fraud and secure the service; respond to questions and complaints; meet legal and accounting duties; and improve the site where permitted. Marketing communications are sent only where we have a valid basis to do so; you can opt out using an unsubscribe link or by contacting us.

Sharing information

We may share information only as needed with providers that help operate Roamnera, including website hosting, ecommerce, payment, email delivery, customer support, security, and eSIM/network-fulfilment providers. We may also disclose information where required by law, to protect people or our rights, or in connection with a lawful business transfer.

International transfers, retention, and security

Roamnera and its service providers may process information in countries other than your own. We keep personal information only for as long as needed for the purposes described here, including order support, security, and legal, tax, or accounting requirements. We use reasonable organisational and technical measures designed to protect personal information, but no internet service is completely secure.

Keep your account password and eSIM credentials confidential. Do not send QR codes or activation codes through ordinary email unless we specifically provide a secure method.

Your choices and rights

Depending on applicable law, you may be able to request access to, correction of, deletion of, restriction of, or portability of your personal information, or object to certain processing. You may withdraw consent where processing relies on it. Email support@roamnera.com to make a request. We may need to verify your identity and may retain information where the law permits or requires it.

Cookies

Roamnera may use essential cookies or similar technologies to make the website, cart, checkout, login, security, and preferences work. Any analytics, advertising, or non-essential cookies are subject to the disclosures and consent controls required by law.

Changes to this policy

We may update this policy when our services or legal obligations change. We will post the updated version and revise the date above. Where required, we will provide additional notice.