Return and Refund Policy

Last updated: 11 October 2026

Digital eSIM products

Roamnera sells digital travel eSIM plans. After payment is confirmed, installation details may be available by email and in My eSIMs. An eSIM is a digital service, not a physical product, so it cannot be posted back or physically returned.

Before you buy

Please check the plan’s destination coverage, data allowance, validity, activation rules, device requirements, and any stated network or hotspot limitations. Your device must be eSIM-compatible and unlocked for use with another network.

When we may investigate or refund

We assess each request fairly and individually. Subject to applicable law, a refund or other appropriate remedy may be considered where we cannot deliver the purchased installation details after reasonable troubleshooting, there is a verified technical fault that cannot be resolved, the delivered plan materially differs from its purchase description, or a charge was made in error or duplicated.

We may first try to correct the issue, for example by confirming delivery, checking installation settings, or investigating with the underlying provider.

When a refund may not be due

Subject to mandatory consumer protections, a refund will generally not be due where the eSIM has been delivered or activated and the issue results from an incompatible, locked, unsupported, lost, or damaged device; credentials being deleted, shared, or installed on an unintended device; use outside listed coverage or after validity; conditions outside Roamnera’s reasonable control; or unused data after expiry.

Do not delete an installed eSIM unless our support team confirms it is safe. Many profiles cannot be installed again after removal.

How to request help or a refund

Email support@roamnera.com within 14 days of purchase or becoming aware of the issue. Include your order number, order email, device make and model, destination, approximate time of the issue, and troubleshooting already tried. Do not send a QR code or activation code unless support asks through a secure process.

Decision and payment timing

We aim to acknowledge requests within five business days. If a refund is approved, we will return it to the original payment method within 14 days; your bank or payment provider may take additional time to show the credit. We do not apply an administration fee to an approved refund.

Your statutory rights

Nothing in this policy removes or reduces rights that cannot be excluded under applicable consumer-protection law.

Contact

Business: Roamnera
Business location: United Kingdom
Support: support@roamnera.com